Privacy Policy

Effective Date: October 22, 2026
Last Updated: October 23, 2026

1. Introduction

Alex Fetch LLC (“Alex Fetch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information we collect, how we collect it, how we use and disclose it, and how we safeguard it when you visit our website, https://alexfetch.com, contact us, complete our SMS opt-in form, or use our freight brokerage services.

By using our website or communicating with us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Alex Fetch LLC collects the following categories of personal information, depending on how you interact with our business: first and last name, mobile telephone number, email address, business name, business or mailing address, SMS consent preferences, communication records, shipment information, transaction information, and certain website and device information.

We collect personal information directly from you when you complete our website forms, subscribe to SMS communications, request freight quotes, contact our company, or use our freight brokerage services. We may also receive relevant information from shippers, motor carriers, business partners, and service providers in connection with our operations.

A. Personal and Contact Information

We may collect:

First and last name.
Mobile telephone number.
Email address.
Business or company name.
Business contact details.
Business or mailing address.
Other contact information voluntarily provided.

This information is collected to identify and communicate with customers, shippers, carriers, and other business contacts.

B. SMS Opt-In Form Information

When you complete our SMS opt-in form at https://alexfetch.com/sms-opt-in/, we collect the following personal information:

First name and last name, if provided.
Mobile phone number, which is required to receive SMS communications.
SMS consent preference, including whether you actively select the checkbox agreeing to receive text messages from Alex Fetch LLC.
Consent submission information, such as the date and time of submission and associated technical records, where collected.

We use this information to document consent, manage messaging preferences, and send authorized communications about freight quotes, load availability, booking confirmations, and shipment updates.

We do not consider the submission of a mobile phone number alone to constitute consent to receive SMS messages.

C. Business and Freight Information

We may collect:

Shipper and motor carrier names and contact information.
Load descriptions and freight details.
Pickup and delivery locations.
Shipment schedules and appointment information.
Freight rates and rate confirmations.
Bills of lading and proof-of-delivery documents.
Invoices, payment information, and related transportation records.

We collect this information to arrange, coordinate, and manage freight transportation services.

D. Communications Information

We may collect information contained in:

Emails and business correspondence.
Telephone communications.
SMS text messages.
Website contact forms.
Freight quote requests.
Customer service inquiries.

This information helps us respond to inquiries, provide services, and maintain appropriate business records.

E. Website and Technical Information

When you visit our website, we or our service providers may collect certain technical information, including:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and website interactions.
Website usage information.
Cookies and similar technical data, where applicable.

This information may be used to maintain website functionality, improve performance, and protect website security.

F. Transaction and Business Records

We may collect and maintain information necessary to:

Arrange freight transportation.
Coordinate shipments.
Process invoices and payments.
Maintain business and accounting records.
Resolve disputes.
Meet contractual and legal obligations.

Please do not submit sensitive personal information through our website unless it is specifically required for a legitimate business purpose and an appropriate method has been provided.

3. How We Use Your Information

Alex Fetch LLC may use the personal and business information collected to:

Provide freight brokerage services and connect shippers with motor carriers.
Respond to freight quote requests, inquiries, and customer service requests.
Communicate about load availability, rates, booking confirmations, pickup and delivery appointments, and shipment status.
Coordinate transportation and resolve shipment-related issues.
Request and exchange necessary shipping documents.
Send freight-related SMS messages to individuals who have provided appropriate consent.
Maintain SMS consent records and process opt-out requests.
Maintain accounting, invoicing, payment, and business records.
Operate, maintain, protect, and improve our website and services.
Detect and prevent fraud, misuse, unauthorized activity, and security incidents.
Comply with applicable laws, regulations, legal processes, and contractual obligations.

We do not use personal information for materially different purposes without providing additional notice when required by law.

4. SMS Text Messaging and Consent

Alex Fetch LLC may use SMS text messaging to communicate with shippers, motor carriers, business partners, and other contacts who have agreed to receive applicable messages.

Types of SMS Messages

Messages may include:

Freight quotes and pricing information.
Load availability and freight details.
Load booking and confirmation messages.
Pickup and delivery appointment updates.
Shipment tracking and status updates.
Requests for shipping documents.
Responses to business inquiries and customer service communications.

How We Obtain SMS Consent

Individuals may provide SMS consent through our website opt-in form:

SMS Opt-In.

Our SMS opt-in form includes an unchecked consent checkbox that individuals must actively select to agree to receive text messages.

Where applicable, consent may also be obtained verbally or through other documented methods that meet applicable requirements.

Providing a mobile telephone number alone does not automatically constitute consent to receive SMS messages.

Consent to receive SMS messages is not a condition of purchasing goods or services from Alex Fetch LLC.

Message Frequency

Message frequency varies depending on business activity, freight availability, shipment updates, and individual communication needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message from Alex Fetch LLC.

After receiving your opt-out request, we will stop sending the applicable SMS messages, except for permitted confirmation messages or other communications authorized by law.

Help Instructions

For assistance, reply HELP to an SMS message or contact us at:

Email: info@alexfetch.com
Phone: 629-654-6153

Mobile carriers are not responsible for delayed or undelivered messages.

SMS Consent and Mobile Information Protection

Alex Fetch LLC does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver and manage communications, including SMS platform providers, solely as necessary to provide our services, operate our business, or meet legal obligations.

These providers are expected to handle personal information in accordance with applicable contractual requirements and laws.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be shared with third parties for their own marketing purposes.

5. How We Share Information

We do not sell personal information in exchange for money.

We may disclose information in the following limited circumstances:

Service Providers

We may share information with vendors that help us operate our website, manage communications, coordinate shipments, maintain records, provide technical support, or perform other services on our behalf.

Shippers and Motor Carriers

We may share relevant business and shipment information with shippers, carriers, and authorized transportation partners as reasonably necessary to arrange and complete freight transportation.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, lawful government requests, or to protect our legal rights and the safety of our business and others.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements and appropriate safeguards.

We do not authorize third parties receiving information to use it for purposes inconsistent with this Privacy Policy or applicable law.

SMS consent information and mobile telephone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing or promotional purposes.

6. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, understand website usage, improve performance, and protect against misuse.

You can manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

Where legally required, we will provide appropriate notice and choices regarding nonessential cookies.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

SMS consent records may be retained as reasonably necessary to document consent, honor communication preferences, and demonstrate compliance with applicable requirements.

Retention periods depend on the nature of the information, the relevant business relationship, and applicable legal obligations.

When information is no longer needed, we will take reasonable steps to delete it, destroy it, or otherwise dispose of it securely, subject to legal and operational requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic communication, or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security, but we take reasonable measures to protect information under our control.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing activities.

You may also withdraw consent where processing is based on consent, subject to applicable legal requirements.

Withdrawing SMS consent will not affect the lawfulness of messages sent before the withdrawal.

To submit a privacy-related request, contact us using the information in the Contact Us section.

We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We do not control and are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites or services you use.

11. Children’s Privacy

Our website and freight brokerage services are intended for business and general audiences, not for children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date above.

Where required by law, we will provide additional notice or obtain consent.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Alex Fetch LLC

Email: info@alexfetch.com
Phone: 629-654-6153
Website: https://alexfetch.com
SMS Opt-In: https://alexfetch.com/sms-opt-in/

By contacting us, you can request additional information about our privacy practices or submit a privacy-related request.